Accessibility is more than ramps.

Lived-experience accessibility training, speaking and inclusive content that helps organisations turn good intentions into better customer experiences.

I help businesses, venues and customer-facing teams understand the accessibility barriers that policies and checklists often miss. Through honest storytelling, practical education and real-world experience, I show organisations how staff behaviour, communication and service design can either support independence — or take it away.

Book Abi to Speak Discuss a Workshop Partner With Blindish and Thriving

Accessibility should work in real life

An organisation can have an accessibility policy and still deliver an inaccessible experience.

A ramp cannot fix poor communication.
A policy cannot help when staff do not know how to support a visually impaired customer.
An accessibility symbol means very little when the promised service is unavailable, information cannot be accessed, or a customer is left feeling unsafe and dependent.

Blindish and Thriving helps organisations close the gap between what accessibility says on paper and what disabled customers actually experience.

Meet Abi Crowther

I am Abi Crowther, the founder of Blindish and Thriving. I am a visually impaired speaker, accessibility advocate, content creator and author.

Sight loss changed how I navigate the world, but it did not remove my independence, ambition, humour or purpose.

Through Blindish and Thriving, I share the realities of living confidently with visual impairment — from travelling, cooking and enjoying culture to navigating shops, cinemas, attractions, technology and public spaces.

My work is not based on theory alone. It is shaped by real experiences of both outstanding accessibility and serious service failures. I use those experiences to help organisations understand what inclusion feels like from the customer's side.

My approach is honest, practical and constructive. I do not simply identify what went wrong. I help organisations understand what they can do better.

How I can help your organisation

Accessibility Is More Than Ramps — Keynote Talk

A compelling lived-experience talk for conferences, organisations, employee networks, cultural venues and customer-facing teams.

This talk challenges narrow ideas about accessibility and demonstrates how communication, staff confidence, customer care and service delivery affect disabled people's independence.

The audience will learn:

Why accessibility goes far beyond physical access
How everyday staff interactions can increase or reduce independence
The hidden barriers visually impaired customers encounter
Why advertised accessibility must be reliable
How poor accessibility can become a customer-safety issue
What meaningful inclusion looks and feels like
Practical changes organisations can begin making immediately

Suitable for: conferences and panel events, disability and inclusion programmes, employee resource groups, customer-experience teams, retail and hospitality organisations, museums, cinemas, theatres and attractions, universities and public-sector organisations.

Format: 30–45 minutes, with optional questions

Available: Online or in person

Fees: From £750

Enquire About Speaking

Visual Impairment and Customer Experience — Staff Workshop

A practical and engaging workshop that gives customer-facing staff greater confidence when supporting visually impaired customers.

The session moves beyond vague instructions such as "be helpful" and gives staff clear examples of what respectful, useful assistance looks like.

Workshop topics include:

Understanding visual impairment
Why not every visually impaired person is totally blind
How to offer help without removing independence
Appropriate language and communication
Guiding someone safely and respectfully
Describing spaces, directions and potential hazards
Handling accessibility equipment and service failures
Avoiding assumptions and patronising behaviour
Responding when something goes wrong
Creating a more confident and inclusive staff culture

Workshops can include real-life scenarios, guided discussion and questions tailored to your organisation.

Format: 60–90 minutes

Available: Online or in person

Fees: From £950

Bespoke workshops for larger teams, leadership groups or multiple locations are quoted separately.

Discuss a Staff Workshop

Lived-Experience Accessibility Review

See your customer journey differently.

Policies do not always reveal how accessible a customer journey feels in practice. I review selected parts of your customer experience from the perspective of a visually impaired customer.

The review may examine areas such as:

Booking and pre-visit information
Website accessibility from a user perspective
Arrival and navigation
Signage and wayfinding
Staff interactions
Accessible equipment or services
Safety and emergency considerations
Communication before, during and after the visit
The customer's ability to remain independent
How problems are handled when they occur

You receive:

A structured summary of observations
Examples of what worked well
Identified barriers and areas of concern
Practical recommendations
An optional follow-up discussion

Fees: From £650

Complex reviews, multiple locations and detailed campaign consultancy are quoted separately.

Important scope note: This is a lived-experience customer-journey review. It is not a formal technical WCAG audit, building inspection, legal compliance certification or safety assessment.

Request an Accessibility Review

Inclusive Content and Brand Partnerships

Blindish and Thriving creates authentic content that shows accessibility, independence and disability inclusion through real life rather than corporate slogans. I work with organisations whose products, services or experiences genuinely support disabled people and wider communities.

Partnership opportunities include:

Sponsored Instagram Reels and TikTok videos
Accessible product demonstrations
User-generated content for brand channels
Venue and experience features
Assistive-technology demonstrations
Disability-inclusive campaigns
Educational videos and carousels
Event attendance and coverage
Lived-experience campaign consultation

[ Photo: using assistive technology ]

Content topics include:

Accessible travel and leisure, assistive technology, culture and entertainment, fashion and beauty, food and independent living, home and kitchen products, customer experiences, disability representation, and confidence after sight loss.

Indicative rates

UGC video: From £350

Pricing at a glance

Keynote speaking: From £750
Staff workshop: From £950
Lived-experience accessibility review: From £650
UGC video: From £350
Sponsored short-form content: From £500
Three-video campaign: From £1,500

Final fees depend on the scope, audience size, preparation required, location, travel, usage rights and any bespoke content.

For larger corporate work: Bespoke programmes and multi-session packages are quoted individually.

Book cover: Blindish and Thriving — Your Guide to Life After Diagnosis, by Abi Crowther

Read the story behind the brand

Blindish and Thriving was born from a real experience of sight loss, adaptation and rebuilding.

In her book, Abi shares the personal journey behind the work she now does as a speaker, creator and accessibility advocate.

Explore the Book

The story behind Blindish and Thriving

Blindish and Thriving

Your Complete Guide to Life, Purpose, and Joy After Vision Loss

Before Blindish and Thriving became a brand, it was a lived journey. In this book, Abi Crowther shares the reality of sight loss, the emotional upheaval that followed and the process of rebuilding confidence, independence and purpose.

This is not a story about pretending that sight loss was easy. It is a story about adapting, refusing to disappear and discovering that a changed life can still be a meaningful and powerful one.

Why I wrote it

I wanted to write the book I needed when my sight loss began — an honest, practical companion that goes beyond sympathy and shows what rebuilding a life with purpose and joy actually looks like.

Who it's for

Anyone navigating vision loss, their friends and family, and anyone who wants a more honest understanding of what living well with a disability really involves.

Reviews will appear here once received. Example format:

"A generous, funny and deeply honest guide to rebuilding a life after sight loss."
— Name, title

Formats available

Ebook — screen-reader ready Paperback Audiobook

The ebook edition has been formatted to work reliably with screen readers.

Buy the Book Discover Abi's Book

About the author

Abi Crowther is a visually impaired speaker, accessibility advocate, content creator and author. Through Blindish and Thriving, she helps organisations and individuals understand what genuine inclusion looks and feels like — grounded in her own lived experience.

Shop digital products

Guides, resources and digital downloads on accessibility, confidence and life after vision loss — available now in the Blindish and Thriving shop.

Visit the Shop

[ Shop preview image ]

Why work with Blindish and Thriving?

Lived experience

The work is grounded in the everyday realities of navigating life with severe visual impairment.

Honest insight

I discuss both positive and negative experiences without turning accessibility education into an attack.

Practical recommendations

The aim is not to shame organisations. It is to help them identify gaps and make better decisions.

Engaging storytelling

Accessibility information is delivered through memorable examples, humour, emotion and real-world situations.

A wider message

My content speaks about disability, but it also speaks about confidence, independence, dignity, customer service and human behaviour.

Who I work with

Blindish and Thriving is available to work with:

Retailers
Cinemas and theatres
Museums and visitor attractions
Hotels and hospitality organisations
Transport providers
Technology companies
Financial-services organisations
Marketing and creative agencies
Universities and colleges
Charities and community organisations
Local authorities and public bodies
Disability employee networks
Conference and event organisers

Do not see your sector listed? Get in touch to discuss whether my experience and services are suitable for your organisation.

Start a Conversation

Testimonials

Testimonials will appear here once received. Example format:

"Abi's session helped our team understand accessibility from an entirely different perspective. Her honesty, practical examples and approachable delivery gave staff actions they could begin using immediately."
— Name, Job title, organisation

Interested in becoming a pilot partner?

I am currently inviting a limited number of organisations to discuss pilot talks, workshops and lived-experience reviews.

Pilot partners receive a reduced introductory rate in exchange for structured feedback, a testimonial and permission to reference the work as a case study.

Discuss a Pilot Partnership

Frequently asked questions

Do you only speak about visual impairment?

Visual impairment is the foundation of my lived experience, but the wider lessons apply to accessibility, customer service, inclusion, staff confidence, safety, communication and independence.

Are your sessions only for large companies?

No. Talks and workshops can be adapted for small businesses, charities, community organisations, cultural venues, public bodies and larger corporate teams.

Do you deliver sessions online?

Yes. Talks, workshops and consultations can be delivered online. In-person sessions are also available, with travel and accommodation charged where necessary.

Can you tailor the content to our organisation?

Yes. Bespoke content can be created using information about your sector, customers, services and accessibility priorities.

Is the accessibility review a formal audit?

No. It is a lived-experience review of the customer journey. It does not replace a technical accessibility audit, legal assessment, building inspection or health-and-safety review.

Can you create content without publishing it on your account?

Yes. I can create user-generated content for a brand to publish on its own channels. Usage rights and licensing will be agreed before production.

Do you accept gifted collaborations?

Gifted products may be considered when they are genuinely useful and relevant. However, receiving a product does not automatically guarantee coverage, a positive review or permanent content rights.

What are your payment terms?

A deposit is required to secure paid work. The remaining balance is normally payable before delivery or within the period stated on the invoice. Final payment terms will be included in the agreement.

Can organisations record a workshop or talk?

Recording is not automatically included. Permission and licensing must be agreed in advance.

Work with Abi

Good accessibility is not achieved through intention alone. It is created through reliable services, informed staff, thoughtful communication and a willingness to listen to disabled people.

Whether you are planning an event, improving your customer experience, training your team or creating an inclusive campaign, I would be pleased to discuss how Blindish and Thriving can contribute.

Book Abi to Speak Discuss a Workshop Request a Media Kit

Let's discuss your project

Complete the form and I will be in touch. Please allow up to three working days for a response.

Contact

Blindish and Thriving
Founder and speaker: Abi Crowther

For speaking, workshops, accessibility reviews and commercial partnerships, please use the enquiry form or email hello@blindishandthriving.com.

Name Organisation Job title Email address Telephone number — optional Which service are you interested in? Preferred date or project timeframe

Online or in person? Online In person Not yet decided

Approximate budget Please tell me about your organisation, audience and what you would like to achieve. How did you hear about Blindish and Thriving?

Thank you for contacting Blindish and Thriving. Your enquiry has been received. Please allow up to three working days for a response.